OPERATIONS MANAGER - FULL TIME
Managing Processes: Ensure proper loan assessment, appraisal, documentation and approval; Ensure compliance and minimize exposure to and the impact of operational risks; Implementation of established policies, procedures and systems in achieving compliance requirements, efficiency, resource utilization and cost control; Proposing the development of new services/products or the improvement in the existing ones in relation with market and results analysis; Develop business relationship with potential customers as well as existing customers with the view to strengthening the institution’s customer relationship base; Develop strategies to minimize customer complaints and suggest ways of managing the public image of the institution; Expected to double up in support activities including all product sales, field activities and customer acquisition.
Managing Resources: Ensure all reporting tools are available at branch/loans officer level to correctly monitor all branch/loans officers’ activities; Prepare monthly and other periodic operational reports for the COO/CEO; Ensure funds are available for funding loaning proposals
Managing People: Monitor and evaluate the credit performance and make appropriate recommendations to the COO/CEO; Develop and motivate the team members through regular appraisal and performance feedback, recommending training where appropriate, coach and mentor individuals for growth.
Any other duties and responsibilities which may be assigned from time to meet the objectives of the institution.